FAQ's
Got questions? We’ve got answers!
Welcome to the Babytics FAQ section. Below are some of the most commonly asked questions to help you shop with confidence.
🛍️ Orders & Products
Q: What kind of products do you sell?
A: We specialize in two main categories: Cosmetics and Baby Products. Our collection includes skincare, beauty, and personal care items, along with safe and essential baby care products.
Q: Are your cosmetics and baby products safe to use?
A: Absolutely! We carefully curate high-quality products that are safe, trusted, and suitable for sensitive skin. All items are sourced from reputable brands and suppliers.
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. It’s fast, secure, and easy.
🚚 Shipping & Delivery
Q: Do you deliver to all areas in the UAE
A: Yes! We offer delivery across the United Arab Emirates
Q: How long does delivery take?
A: Orders typically arrive within 2–5 business days in major cities. Delivery to remote areas may take slightly longer.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email so you can follow its journey to your doorstep.
💳 Payments
Q: What payment methods do you accept?
A: We accept secure payments via credit/debit cards, and local payment options available in the UAE& KSA.
Q: Is my payment information safe?
A: Yes. Your data is encrypted and processed securely through trusted payment gateways. We never store full card details.
🔄 Returns & Refunds
Q: Can I return a product if I change my mind?
A: Eligible items can be returned within 7 days of delivery, as long as they are unopened, unused, and in original condition. Please check our Return & Refund Policy for full details.
Q: Are all products returnable?
A: For hygiene reasons, used/open cosmetics and certain baby items are non-returnable unless they are damaged or incorrect.
Q: How do I request a refund or exchange?
A: Email us at info@Babytics.com with your order number, and our support team will assist you.
📩 Need More Help?
Still have questions? We’re here for you!
Contact us anytime at info@Babytics.com and we’ll get back to you as soon as possible.